Pivoting your business from a customer service to a customer experience brand

Customer experience has become one of the hottest buzzwords in the business world, and according to…

Choosing the right communication strategy to foster stronger relationships with customers

Neil Hammerton, CEO and Co-Founder, Natterbox  Once upon a time, business was largely conducted face-to-face or over the phone. But…

Uniting Tech, People, and Processes

Neil Hammerton, CEO and Co-Founder, Natterbox   The FTSE 100 dropped to below -30% in mid-March,…