The unprecedented Covid-19 crisis is forcing all of us to accept a “new normal,” which often includes getting used to our employees or co-workers being remote for the foreseeable future. While this can be challenging for those who haven’t previously operated remotely or in a distributed environment, there are ways to smooth the transition, and it’s an area where our industry has a significant contribution to make.
We don’t have to go back very far to a time when communications networks would simply not allow for the kind of home working and virtual socializing we are now conducting. More recent still is a time when, even if we could do most of the tasks modern work requires, networks could not handle the traffic load they are now experiencing. Video streaming, voice calling, and file-sharing are all things we take for granted, and that our networks are equipped to handle, though we still need to be sensible with how we use this gift.
Businesses of all types are impacted by this pandemic, and business continuity is top of mind. Some organizations already have the tools that allow them to replicate their office environment virtually and securely with screen sharing, HD video whiteboards, group chats, and conferencing etc. on both desktop and mobile. Being able to access this technology is a business gamechanger right now for any organization wanting to connect and support customers and employees in real-time. For contact centres which are being deluged with calls as people everywhere look for information, reassurance, and support on everything from their finances to staying healthy and supply deliveries, the need is perhaps even greater.
But of course the adoption of these empowering tools is not complete and many businesses are without them. We’re committed to helping companies maintain their operations fully functional even in this complicated situation both seamlessly and cost-effectively. That’s why we developed our cloud-based Work@Home offer, which delivers advanced remote working capabilities to enterprises and contact centres of any size and includes free collaboration room licenses until June 30th.
There is no question that this pandemic has upended all of our lives in a short time, putting a particular burden on those in the medical and other essential fields who don’t have the option to work from a safe, socially distant location. While adjusting to remote work (to say nothing of the distancing from family and loved ones, and other difficulties) can be challenging, it’s in our industry’s capacity to help provide the tools that help to lighten the load on front line workers and stressed supply chains while helping businesses stay operational, as well as helping to bridge the physical distance among all of us.
About The Author
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Patrick Joggerst is the Chief Marketing Officer and Executive Vice President of Business Development for Ribbon Communications, a secure real time communications company. Previously, Patrick was EVP of Global Sales & Marketing for GENBAND..
